Terms and Conditions – Raoua Beauty
Welcome to the Raoua Beauty store. Please read the following terms and conditions before completing a purchase on our website, raouabeauty.com. By using the store or confirming an order, you agree to the terms outlined on this page, without prejudice to your rights under applicable regulations.
1. Products and Displayed Information
We strive to display product descriptions, prices, and images clearly and accurately. Product colors displayed on your screen may vary slightly depending on device settings and lighting conditions. The core specifications listed on the product page at the time of ordering are the ones that apply.
Products are subject to availability. If a product becomes unavailable after an order is placed, we will contact the customer to explain the available options, including a refund for the unavailable item.
2. Prices and Payment
Product prices, shipping fees, and applicable taxes are displayed before purchase confirmation. The total amount shown in the order summary at checkout is the amount payable to the store.
We accept the payment methods listed on the checkout page. An order is not considered complete until payment is confirmed, unless the selected payment method stipulates a different process.
3. Order Confirmation and Modification
Once an order is placed, order details are sent to the customer's registered contact information. Please review the products, quantities, address, and mobile number before confirming your purchase.
If you wish to modify or cancel your order, please contact customer service as soon as possible. The ability to modify or cancel an order depends on the status of order processing and handover to the carrier, without prejudice to statutory rights regarding cancellation and refunds.
4. Shipping and Delivery
Order shipping is managed via the OTO platform using a carrier available for the destination. Shipping fees are calculated based on the destination and weight, in accordance with the Shipping and Delivery Policy published on the store; the final amount is displayed prior to payment.
Delivery times vary based on the destination, the carrier, and relevant procedures. The customer is responsible for providing accurate and complete delivery details. International shipments may be subject to customs duties or import taxes in the destination country, in accordance with local regulations.
5. Returns and Exchanges
The Return and Exchange Policy published on the store applies. A claim regarding a product found to have a manufacturing defect or one that differs materially from its description may be submitted within 7 days of receipt, accompanied by the order number and evidence of the issue, if possible.
Other consumer rights regarding withdrawal or returns—and any related exceptions—remain subject to the E-Commerce Law and applicable regulations. Neither these terms nor the store’s policy limit any rights granted to the consumer by law.
6. Product Use
Please read the instructions and warnings on the product packaging before use and adhere to the specified usage and storage guidelines. If you have questions regarding product ingredients or suitability, please contact us before purchasing or consult an appropriate professional. 7. Customer Account and Data
The customer is required to provide accurate information when creating an account or placing an order and to maintain the confidentiality of their account login credentials. Personal data necessary for order fulfillment and customer service is processed in accordance with the Privacy Policy published on the store and applicable regulations.
8. Store Content
The text, images, designs, and trademarks displayed on the store are intended to showcase the products and services. Store content may not be copied or used for commercial purposes without the rights holder's consent, while respecting the trademark rights of the products displayed.
9. Updates to Terms and Conditions
Rawat Beauty may update these terms as needed. The updated version will be published on this page and will apply to orders placed after the update. Orders placed prior to the update remain subject to the terms in effect at the time of confirmation, without prejudice to statutory rights.
10. Communication and Complaints
To inquire about an order or file a complaint, please contact Rawat Beauty customer service via the communication channels listed on the store, providing your order number to facilitate assistance. These terms are governed by the laws and regulations applicable in the Kingdom of Saudi Arabia.